Customer reviews of AUTO INVESTMENTS UK LTD
At AUTO INVESTMENTS UK LTD we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
AUTO INVESTMENTS UK LTD
Based on 124 customer reviews
Friendly and Helpful staff
By Luke R on 25 January 2022 | Purchase not verified
Very Friendly and helpful staff! bought a Honda Civic EX GT from Auto Investments, the car was immaculate when looking at the car and very well presented, a few days after the purchase I had the car checked out by my local garage in north to make sure everything was sound with the car. we did find a few faults with the car which Auto investments happily helped by paying for the parts to get the car back in top condition, all the staff where very helpful and understanding. I couldn’t recommend them enough. Very professional company and would buy from them again in the future.
Not the customer service I was expecting
By Anonymous on 09 December 2021 | Purchase not verified
This is to review my personal experience. I called them on a Monday saying that I was interested in viewing 3 cars. Next day in the afternoon, before purchasing a train ticket from London, I called them again to make sure the cars were still available. They confirmed that, saying that if one or more cars would became unavailable, they would let me know in advance. Fine, Wednesday morning took the one way train, arrived at the warehouse at 12.00 and was told that 2 out of 3 cars were no longer available. I can understand that they couldn’t hold all of them for me, but at least they should have had the courtesy of letting me know so that I could avoid to waste a day, without mentioning the money I spent on transport. The only car left had many nasty scratches on both sides, a windscreen chip and a badly torn leather armrest (all these defects were not shown in the pictures advert). Also, the car was boxed in, close to the wall so I could not even check the back of the car. I left with empty hands and a lot of frustration. Don’t bother to call them and book an appointment, absolutely useless.
By Anonymous on 22 October 2021 | Purchase not verified
Helpful until I asked about part ex and the man said he couldn't do a like for like part ex! What?
By Anonymous on 16 October 2021 | Purchase not verified
I would give a zero star but will not let me submit it without one. Please be VERY wary when buying a car from these people. I bought a car last month. From the moment I had it, its been in the garage, it has cost me £530 all in all £2330. The MOT garage that I took it to said that it should not have passed the MOT as it had major things wrong with it. It has been nothing but stress for a single mother, who is struggling with financial difficulty, and needed this car to get to university. I got in touch with them and all I got was ring RAC, when I did ring the RAC they said to ring AA, when I rang AA they said I needed a number that should have been given from this car place, I wasn't given one, and attitude stinks from the receptionist when I rang up to complain, and one of the managers there got very high rate because I confronted him about the issue thats occured with this car. Absolutely disgraceful service. Only care about getting money and selling dodgy cars. I am taking this further regarding the matter that's happened because I think its disgusting, but please be aware what you'll be dealing with when buying a car from these.
By Jake T on 25 September 2021 | Purchase not verified
Utterly horrendous experience. Arranged to view a car and it wasn’t even at there unit and I travelled 4 days after the appointment was booked. I had to go to there compound which was just some random car park with 100 cars in. There was nobody there until we saw a man in a car where he dangled the keys out of the window to me. The car was absolutely awful and the guy did not greet or talk to me. How they have ever sold any cars is beyond me.
DONT BUY CARS FROM HERE
By Katy W on 11 September 2021 | Purchase not verified
Said they would hold a car for me to get there I gave them all my details I get there 20 mins early and after geting a taxi due to anxiety and it being a Saturday and traveling 60 miles whitch cost me £90 just to be told they had sold the car to someone who walked in off the street despite knowing I was on my way no offer to pay the taxi fare or offer any help as I was now stranded in a place I dont know I am now down 190 after having to get a taxi home worst car dealer I have ever delt with DONT BUY CARS FROM HERE
Viewing of mini countryman
By Anonymous on 03 September 2021 | Purchase not verified
Never been to such an unhelpful salesman, rude and unapproachable no room for negotiation don't know how he stays in his job if that's how he treats customers
By Matt T on 13 August 2021 | Purchase not verified
The staff were not helpful at al they were very rude and just didn’t seam bothered I wanted to buy a car cash and they were just useless
By Anonymous on 09 August 2021 | Purchase not verified
Expensive and poor customer service
By Luke F on 31 July 2021 | Purchase not verified
2012 clio boot floor trim missing Damage on pretty much every panel Driver door rubbing sill and rusting The door shuts all damaged and scuffed up Passenger rear door stiff and noises to open also dented also rear boot switch to open it falling off rear bumper scuffed up to nearly bare plastic all over drivers seat ripped dashboard damaged and scratched Went to tell him was told part exchange car we havent checked it didnt say that anywhere in the advert outside that scruffy didnt even bother to drive it. If they dont check cars taken in part exchange then they dont check any
AUTO INVESTMENTS UK LTD
- 0116 2838398
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|Monday||09:30 - 18:00|
|Tuesday||09:30 - 18:00|
|Wednesday||09:30 - 17:00|
|Thursday||09:30 - 18:00|
|Friday||09:30 - 18:00|
|Saturday||09:30 - 18:00|
|Sunday||11:00 - 15:00|
Alternative times available by appointment.