Customer reviews of AUTO INVESTMENTS UK LTD

By Naeem M on 16 March 2018 | Purchase not verified

Horrendous experience. Was out to buy a car from this dealer. Viewed the evening before and then the next morning told the owner that will be coming the next day at 5pm expecting him to know that after being offered a price I called back to take the car hence arranging at time. Instead of being called prior to a sale I was called after it was sold to another customer. I'd told my wife about the purchase and had it all planned with insurance. Appalled at the service as really expected better and a call just to ask if I was still coming. If i was told about about a deposit I would have paid straight away but I thought they would have told me of the risk of it being sold. Its shame because it may be a good business but i won't be recommending them to anyone as its just really poor service and ultimately that's matters .

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

We are very sorry to hear of your experience. However without a deposit we cannot hold any vehicle. We normally get at least 3 to 4 customers a day who say they will be back to buy the car the following day and we never see them again. If we held cars for customers just based on word of mouth we would be sat on thousands of cars waiting for customers to return to buy them! We have a high volume of customers coming through our doors, we aim to give the best service to all of our customers, however we cannot be held responsible for a vehicle selling, this is beyond our control. We do not push customers for sales! In over 15 years in the Motor Trade our policy has always been to not have pushy staff badgering customers, and unfortunately being a Motor Dealer we can never win, if we push for a deposit then we are called pushy and on this occasion we didn't ask for a deposit yet we are still branded as appalling !!! We feel this review was totally uncalled for and totally unfair!

By Anna N on 29 January 2018 | Purchase not verified

Definitely never again! Tragic staff ... the man had a problem with answering questions about the car.Such a person should not have contact with the client

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Anna, We are very sorry and alarmed to hear of this situation. We are a family run business so if you could identify which person you spoke to I will personally take it up with the person involved. I have checked personally with all the staff and questioned all of them however we don't recall meeting or seeing you or having any disagreements with anyone. I would be delighted to take this matter further and resolve any customer service issues you may have. Are you sure you left the review for the correct garage? there are 3 or 4 garages in the same area?

By Carl S on 31 August 2017 | Purchase not verified

Rung up about car to view as I was traveling from 5 hrs away. Messaged them directly to ask about dents and scratches apart from one on back of car(again saying I was travelling from over 4 hours away. They failed to tell me about the scuff running down the entire width of boot and the two dents on side of car. Instead just sending more photos of the scuff on back I had already identified. And despite knowing I was coming as I had contacted them several times and even called when I was 2 hours away, the car wasn't even preped and would not start. Oil was just a spec on bottom of dipstick to. Walked away after telling them how frustrated I was having put faith in their business that my questions were not answered honestly. Plus wasted £50 on fuel to get here.

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Carl, Please accept our sincere apologies for the journey you had made. We took on board your criticisms and have developed an excellent level of customer service since. Many thanks once again for your feedback. Its very valuable to us.

By Sandra G on 02 April 2017 | Purchase not verified

Bought a very nice Hyundi i20 having first spotted the car through their Auto trader advert, I travelled from Birmingham and I'm pleased to say I was not disappointed by the quality of the vehicle nor the straightforward no pressure approach of the team. Having purchased it, there was a small problem with the radio system which meant a return journey to Leicester to have a new one fitted and gave us a chance to have a good look around the City of Leicester while this was done and as a goodwill gesture, they filled the car with petrol and had it cleaned - Thanks a lot :-) Love the car and Highly recommend a visit to the City! Would have given 5 stars had the radio been working.

Reply from AUTO INVESTMENTS UK LTD on 08/04/17

Sandra, Many thanks for your kind words. We are glad we managed to sort out the radio issue for you. We do try and check all of our cars prior to advertising and we do our utmost best to ensure we try to meet our customers needs.

By Martina S on 15 December 2016 | Purchase not verified

Great cars , great value , recently bought a Vauxhall corsa, great after care , highly recommend

Reply from AUTO INVESTMENTS UK LTD on 04/02/17

Many Thanks for your kind words Martina, Glad you are enjoying your new Corsa!