Customer reviews of AUTO INVESTMENTS UK LTD

By Dips P on 02 April 2019 | Purchase not verified

SOO-POIB! i bought a car last week (Lexus GS) and the whole experience was fantastic from start to finish. I rang to enquire about the car I wanted, told it was still available and I said I'd be there in half hour to look and test drive. Turned up, was politely asked by one gentleman if he could help and I explained, who then promptly got the car keys, handed them over and left me to browse just letting me know where staff were should I have any questions. No hard-sell, no pressure just really great customer service. Another gentleman came over asked if I was getting on ok and answered all my questions politely and expertly (he knows his onions!) Took the car for a drive and we agreed the purchase (inc lower £!) I noticed there was one issue (tyre pressure light on dash) was told it would be fixed before I drove away with car (took a couple of days to sort out but sorted it was and was called when it was ready!) Top class service all round I would highly recommend. Many Thanks Indeed!

By mark M on 26 February 2019 | Purchase not verified

FANTASTIC SELECTION OF CARS AT GREAT PRICES, AND VERY HELPFUL SALEMEN, NOTHING TO MUCH FOR THEM. BROUGHT A TOYOTA YARIS FROM HERE, ITS BEEN PERFECT IN EVERYWAY, WOULD GO BACK IN THE FUTURE. WAS LOOKED AFTER WHILST WE WERE THERE BY GREAT SAESMAN, WHO WAS POLITE AND FRIENDLY, A CARS SALES COMPANY YOU CAN TRUST.

By Hamzah S on 16 January 2019 | Purchase not verified

Good Selection of cars and well presented. Very Friendly Service with No Pushy Sales Staff. Bought a Focus Automatic and a very reasonable price and have had no issues. Genuine Service and Affordable Cars.

By John D on 09 October 2018 | Purchase not verified

Bought a Car from here, over £4000 for a car that had a fuel leak. Fixed under "warranty" and received the car 6 days later. When buying the car i questions the transmission and was ensured by the saleman that the car was fault free. No MOT Certificate was given with the car. - the car does have valid MOT though. Car wasnt cleaned inside/out and still had odd belongings of previous owner... Exhaust leak found, new water pump needed, dual mass flywheel, clutch and valvetrain. Wasnt cheap.Key fob batteries died after only a few days. Also had faulty headlights from purchase date which turn off and flicker as they please. Do not think the warranty they offer is worth anything as they will do anything to get out of paying for it and it is third party - meaning the dealership does not care as to what happens to the car, once it is signed over you're on your own. Salesman was extremely rude and it is abundantly clear that they either do not service/check cars or care about them - or you!

Reply from AUTO INVESTMENTS UK LTD on 13/10/18

It seem clear and obvious that this individual is clearly trying to degrade our company ! It seems every possible thing has gone wrong with this car! Its not possible that every single major thing has gone wrong with his car in such a short period of time. Every car over £1000 is given a valet without fail at our premises so its clear this person may have not visited us. He/She is clearly a competitor or someone who doesn’t wish our company well ! It is clear in black and white for anyone to see the total and utter lies someone with this many faults in a vehicle would surely ring the garage where it was purchased to ask for assistance. We would ask this individual to contact us by telephone so we can clear this matter however we feel its very unlikely as it is a unverified purchase! Unfortunately this "so called" customer didn't have the courtesy of identifying themselves to resolve this matter. We aim to offer the highest level of customer service and resolve any issues !

By Pat M on 20 September 2018 | Purchase not verified

Very reasonably priced cars. No pressurised sales. Paperwork shown up to date. Happy with our purchase. Thank you

Reply from AUTO INVESTMENTS UK LTD on 02/12/18

Thanks Pat, we are proud of the fact that we don’t use pushy tactics to sell cars. It’s extremely motivating to see when customers like yourself appreciate this and let us know. Thanks once again !

By Ed M on 17 September 2018 | Purchase not verified

great choice of cars, nice and tidy, super friendly staff! very pleased with my new car thank you!

Reply from AUTO INVESTMENTS UK LTD on 02/12/18

Thanks Ed for your kind words. We are delighted your experience with us pleased you. Many thanks once again !

By Alan Y on 07 June 2018 | Purchase not verified

Everybody selling something these days has a website. All too often the image the website portrays isn't matched by the reality.....especially with secondhand car dealers! However, that wasn't the case with Auto Investments UK. We'd researched three cars on Auto Trader and the dealers own site and made an appointment to view them. When we arrived we walked in to the showroom which was clean and well lit. Vehicle details were clearly displayed and we were left alone to inspect the cars without any pressure. When we had questions, somebody was on hand to provide information and when we pointed out a difference in price on one of the cars we were interested in ( internet price lower) it was immediately confirmed that the lower price would apply. We took two cars for test drives, spent a long time weighing the pros and cons.... again with no pressure and finally settled on a car that was exactly as it had been advertised!

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Thanks Alan! Its great to see you noticed our no pressure sales environment! We thrive on this fact and rely on customers to spread the word of our no pressure environment!

By Naeem M on 16 March 2018 | Purchase not verified

Horrendous experience. Was out to buy a car from this dealer. Viewed the evening before and then the next morning told the owner that will be coming the next day at 5pm expecting him to know that after being offered a price I called back to take the car hence arranging at time. Instead of being called prior to a sale I was called after it was sold to another customer. I'd told my wife about the purchase and had it all planned with insurance. Appalled at the service as really expected better and a call just to ask if I was still coming. If i was told about about a deposit I would have paid straight away but I thought they would have told me of the risk of it being sold. Its shame because it may be a good business but i won't be recommending them to anyone as its just really poor service and ultimately that's matters .

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

We are very sorry to hear of your experience. However without a deposit we cannot hold any vehicle. We normally get at least 3 to 4 customers a day who say they will be back to buy the car the following day and we never see them again. If we held cars for customers just based on word of mouth we would be sat on thousands of cars waiting for customers to return to buy them! We have a high volume of customers coming through our doors, we aim to give the best service to all of our customers, however we cannot be held responsible for a vehicle selling, this is beyond our control. We do not push customers for sales! In over 15 years in the Motor Trade our policy has always been to not have pushy staff badgering customers, and unfortunately being a Motor Dealer we can never win, if we push for a deposit then we are called pushy and on this occasion we didn't ask for a deposit yet we are still branded as appalling !!! We feel this review was totally uncalled for and totally unfair!

By Anna N on 29 January 2018 | Purchase not verified

Definitely never again! Tragic staff ... the man had a problem with answering questions about the car.Such a person should not have contact with the client

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Anna, We are very sorry and alarmed to hear of this situation. We are a family run business so if you could identify which person you spoke to I will personally take it up with the person involved. I have checked personally with all the staff and questioned all of them however we don't recall meeting or seeing you or having any disagreements with anyone. I would be delighted to take this matter further and resolve any customer service issues you may have. Are you sure you left the review for the correct garage? there are 3 or 4 garages in the same area?

By Carl S on 31 August 2017 | Purchase not verified

Rung up about car to view as I was traveling from 5 hrs away. Messaged them directly to ask about dents and scratches apart from one on back of car(again saying I was travelling from over 4 hours away. They failed to tell me about the scuff running down the entire width of boot and the two dents on side of car. Instead just sending more photos of the scuff on back I had already identified. And despite knowing I was coming as I had contacted them several times and even called when I was 2 hours away, the car wasn't even preped and would not start. Oil was just a spec on bottom of dipstick to. Walked away after telling them how frustrated I was having put faith in their business that my questions were not answered honestly. Plus wasted £50 on fuel to get here.

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Carl, Please accept our sincere apologies for the journey you had made. We took on board your criticisms and have developed an excellent level of customer service since. Many thanks once again for your feedback. Its very valuable to us.