Customer reviews of AUTO INVESTMENTS UK LTD

By Anna N on 29 January 2018 | Purchase not verified

Definitely never again! Tragic staff ... the man had a problem with answering questions about the car.Such a person should not have contact with the client

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Anna, We are very sorry and alarmed to hear of this situation. We are a family run business so if you could identify which person you spoke to I will personally take it up with the person involved. I have checked personally with all the staff and questioned all of them however we don't recall meeting or seeing you or having any disagreements with anyone. I would be delighted to take this matter further and resolve any customer service issues you may have. Are you sure you left the review for the correct garage? there are 3 or 4 garages in the same area?

By Carl S on 31 August 2017 | Purchase not verified

Rung up about car to view as I was traveling from 5 hrs away. Messaged them directly to ask about dents and scratches apart from one on back of car(again saying I was travelling from over 4 hours away. They failed to tell me about the scuff running down the entire width of boot and the two dents on side of car. Instead just sending more photos of the scuff on back I had already identified. And despite knowing I was coming as I had contacted them several times and even called when I was 2 hours away, the car wasn't even preped and would not start. Oil was just a spec on bottom of dipstick to. Walked away after telling them how frustrated I was having put faith in their business that my questions were not answered honestly. Plus wasted £50 on fuel to get here.

Reply from AUTO INVESTMENTS UK LTD on 12/06/18

Carl, Please accept our sincere apologies for the journey you had made. We took on board your criticisms and have developed an excellent level of customer service since. Many thanks once again for your feedback. Its very valuable to us.

By Sandra G on 02 April 2017 | Purchase not verified

Bought a very nice Hyundi i20 having first spotted the car through their Auto trader advert, I travelled from Birmingham and I'm pleased to say I was not disappointed by the quality of the vehicle nor the straightforward no pressure approach of the team. Having purchased it, there was a small problem with the radio system which meant a return journey to Leicester to have a new one fitted and gave us a chance to have a good look around the City of Leicester while this was done and as a goodwill gesture, they filled the car with petrol and had it cleaned - Thanks a lot :-) Love the car and Highly recommend a visit to the City! Would have given 5 stars had the radio been working.

Reply from AUTO INVESTMENTS UK LTD on 08/04/17

Sandra, Many thanks for your kind words. We are glad we managed to sort out the radio issue for you. We do try and check all of our cars prior to advertising and we do our utmost best to ensure we try to meet our customers needs.

By Martina S on 15 December 2016 | Purchase not verified

Great cars , great value , recently bought a Vauxhall corsa, great after care , highly recommend

Reply from AUTO INVESTMENTS UK LTD on 04/02/17

Many Thanks for your kind words Martina, Glad you are enjoying your new Corsa!