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Customer reviews of AUTO INVESTMENTS UK LTD

At AUTO INVESTMENTS UK LTD we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 124 customer reviews

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  • 5

    Disgusting customer service!!!!

    By Isabel G on 06 September 2020 | Purchase not verified

    Booked an appointment, checked before we set off that the car was still available, drove 2 hours to see the car, to then get there and the car was being sold the moment we arrived. We were told the car was sold by the customer purchasing the car and wasn’t shown where any other alternative options were. We finally flagged a salesman down, who showed us 2 cars who were well over budget. No apology made for the journey we took to see the car, clearly just saw an opportunity for a sale, despite us being serious buyers, and took it. Clearly just in it for the money and don’t have any loyalty to customers.

    Reply from AUTO INVESTMENTS UK LTD on 29/04/21

    Hi Isabel Unfortunately we have 100's of callers a day telling us that they are coming to view a vehicle. We do normally hold vehicles till customers arrive, however on this occasion there may have been some misunderstanding. As you will see from our other reviews we do have customer service at the heart of our business however unfortunately sometimes its not always possible to hold a vehicle based on a first come first come basis. We are sincerely sorry

  • 5

    Worst experience of a car dealer

    By gemma H on 21 August 2020 | Purchase not verified

    Absolutely terrible service and very rude people! Rang them 3 time before making the journey to see the car. Asked if it was safe and driveable., they explained it was. Spent £40 on uber to get to them to be told its not drivable and he couldn't sell it!!!! Got very rude and irate with us. Don't waste your money or time with these people. Changed the advert as we left!!!!

    Reply from AUTO INVESTMENTS UK LTD on 29/04/21

    Hi Gemma, We are sorry you felt the need to write this review, despite the fact that our disclaimer stated clearly that the vehicle in question was a part exchange vehicle and we clearly advised on the phone that the vehicle was being sold as spares and repairs and we WOULD NOT sell you the vehicle as you were planning to put your children in a vehicle which was being sold as SPARE AND REPAIRS!!!

  • 5

    Excellent service, brilliant price, great car

    By Tom R on 20 April 2020 | Purchase not verified

    Great business that were friendly, knowledgeable and more than happy to help. I've bought a fantastic car at a great price and I have no problems recommending these very professional and honest dealers to any of my friends. Cheers.

    Reply from AUTO INVESTMENTS UK LTD on 17/07/20

    Thanks Tom for your comments, its great to hear you had a great experience!

  • 5


    By Kalps P on 07 March 2020 | Purchase not verified

    Brill company Brought a perfect car for my family would definitely buy and recommend this place.. No hassle from salesmans with top service A*

    Reply from AUTO INVESTMENTS UK LTD on 17/07/20

    Thanks for your recommendation!!!

  • 5

    Be Cautious

    By Cilla V on 07 March 2020 | Purchase not verified

    My experience is way different to others writing reviews on this site. I bought a car from this dealer. As it was an AA linked garage so I expected a clean, safe car. When I arrived home I had my car serviced and inspected. Two bald tyres, one key not working, discovered the number plate had been changed, needed two deep cleans to remove stains and most importantly of all it had two outstanding air bag safety recalls from the manufacturers. (Following a call to the AA I was told that this should definitely not have happened. The recall is easy to check, free to rectify and should have been resolved by the dealer ) So essentially I was sold an unsafe car. Be very careful if you are considering purchasing a vehicle from this dealer. You may be delving into a whole world of problems.

    Reply from AUTO INVESTMENTS UK LTD on 07/04/20

    Hi Cilla, We are very sorry to hear of the experience you have had with us, please get in touch with us on 0116 2838398 and we would be more than happy to go over your concerns and rectify any issues you may have had. unfortunately we are not aware of your concerns to date so please do get in touch.

  • 5

    i wouldent go no were eles

    By malcolm S on 24 February 2020 | Purchase not verified

    thanks to the manager being great and all staff ive all ready bought a car 2019 running great been back in feb 2020 looking at other cars very help full and 100% genuine i live near buxton but worth the 148 mile round trip see you all see thanks for everything

    Reply from AUTO INVESTMENTS UK LTD on 17/07/20

    Thanks Malcolm!

  • 5

    Brought my first car from Autoinvestments

    By Sarah B on 16 January 2020 | Purchase not verified

    Brought my first ever car from here last weekend. The salesman were really helpful and patient with me. The process was not stressful at all. Love my new car and I would highly recommend. Thank you Autoinvestments :)

    Reply from AUTO INVESTMENTS UK LTD on 17/07/20

    Thanks Sarah!

  • 5

    From start to finish, really poor experience.

    By Keval D on 14 January 2020 | Purchase not verified

    From start to finish, really poor sales experience. Rude staff and lots of hidden damage that was not described in the Auto trader listing. This includes damage to alloy wheels, ripped door panels & deep scratches on paintwork with rust bubbles & damaged headlights.Luckily I didn't travel far. A week after purchasing we noticed water in the cabin and put it down to condensation, Turned out to be an actual water leak, so every time in rains we have soaking seats and dashboard. Dealer customer sales didn't want to help on the phone, or offer to have a look at it. The warranty that was sold with the car doesn't cover. So left with a large bill to repair the vehicle, only a few weeks after purchasing. The overall experience was poor, I would not recommend this dealer, Their google reviews say it all. Do you due diligence & research before buying and do not expect any after sales support.

    Reply from AUTO INVESTMENTS UK LTD on 07/04/20

    Dear Mr Dattani, We are very sorry that your experience with the Auto Investments has not been satisfactory. Regarding the vehicle you would have been aware of any imperfections when you viewed the vehicle and we have a strong policy of a NO pushy sales team, so there would be no chance that you would have been pressured into buying the vehicle. We believe you have looked at all the physical imperfections on the USED vehicle prior to making any payments to us or entering into any agreements. So we sincere apologise of you failed to notice any imperfections on the vehicle which you viewed. Regarding the sales person who dealt with you, we will ensure that we speak to them and offer them training if required and any of the areas that you have highlighted. We will implement those with immediate effect. We would like to thank you for highlight areas which require improvement and rest assured we will make those improvements in due course. Once again we are sorry for any poor service.

  • 5

    not a great place tobuy

    By david F on 19 October 2019 | Purchase not verified

    Very rude, no customer relationship, no customer help,would not spend money here

    Reply from AUTO INVESTMENTS UK LTD on 07/04/20

    Dear David, We are always happy to address concerns from customers and we ensure that we do our best to promote healthy customer relations. If you have any further queries please contact our sales team who will go above and beyond to ensure your satisfaction is met.

  • 5

    Negative experience

    By Caroline M on 22 August 2019 | Purchase not verified

    Called to check the car was still available and do advise I was very interested and driving a long distance to get there. They said they would hold it but were selling it as I arrived after a 2.5 hour drive.

    Reply from AUTO INVESTMENTS UK LTD on 14/10/19

    Hi Caroline, We are sorry that you have had a negative experience with us. We aim to always provide a high level of service and we always strive to ensure customer satisfaction. Unfortunately the predicament we have is that we have hundreds of calls from customers stating that they are coming to view vehicles however they dont show up so we have to operate on the basis of the vehicle is available to a first come first come basis. We are very sorry you have felt this way, however we are sure you can understand our predicament where we could be waiting around for customers and nobody shows up.Once again our sincere apologies.


0116 2838398

Opening times

Monday 09:30 - 18:00
Tuesday 09:30 - 18:00
Wednesday 09:30 - 17:00
Thursday 09:30 - 18:00
Friday 09:30 - 18:00
Saturday 09:30 - 18:00
Sunday 11:00 - 15:00