Customer reviews of AUTO INVESTMENTS UK LTD

By Cilla V on 07 March 2020 | Purchase not verified

My experience is way different to others writing reviews on this site. I bought a car from this dealer. As it was an AA linked garage so I expected a clean, safe car. When I arrived home I had my car serviced and inspected. Two bald tyres, one key not working, discovered the number plate had been changed, needed two deep cleans to remove stains and most importantly of all it had two outstanding air bag safety recalls from the manufacturers. (Following a call to the AA I was told that this should definitely not have happened. The recall is easy to check, free to rectify and should have been resolved by the dealer ) So essentially I was sold an unsafe car. Be very careful if you are considering purchasing a vehicle from this dealer. You may be delving into a whole world of problems.

Reply from AUTO INVESTMENTS UK LTD on 07/04/20

Hi Cilla, We are very sorry to hear of the experience you have had with us, please get in touch with us on 0116 2838398 and we would be more than happy to go over your concerns and rectify any issues you may have had. unfortunately we are not aware of your concerns to date so please do get in touch.

By malcolm S on 24 February 2020 | Purchase not verified

thanks to the manager being great and all staff ive all ready bought a car 2019 running great been back in feb 2020 looking at other cars very help full and 100% genuine i live near buxton but worth the 148 mile round trip see you all see thanks for everything

Reply from AUTO INVESTMENTS UK LTD on 17/07/20

Thanks Malcolm!

By Sarah B on 16 January 2020 | Purchase not verified

Brought my first ever car from here last weekend. The salesman were really helpful and patient with me. The process was not stressful at all. Love my new car and I would highly recommend. Thank you Autoinvestments :)

Reply from AUTO INVESTMENTS UK LTD on 17/07/20

Thanks Sarah!

By Keval D on 14 January 2020 | Purchase not verified

From start to finish, really poor sales experience. Rude staff and lots of hidden damage that was not described in the Auto trader listing. This includes damage to alloy wheels, ripped door panels & deep scratches on paintwork with rust bubbles & damaged headlights.Luckily I didn't travel far. A week after purchasing we noticed water in the cabin and put it down to condensation, Turned out to be an actual water leak, so every time in rains we have soaking seats and dashboard. Dealer customer sales didn't want to help on the phone, or offer to have a look at it. The warranty that was sold with the car doesn't cover. So left with a large bill to repair the vehicle, only a few weeks after purchasing. The overall experience was poor, I would not recommend this dealer, Their google reviews say it all. Do you due diligence & research before buying and do not expect any after sales support.

Reply from AUTO INVESTMENTS UK LTD on 07/04/20

Dear Mr Dattani, We are very sorry that your experience with the Auto Investments has not been satisfactory. Regarding the vehicle you would have been aware of any imperfections when you viewed the vehicle and we have a strong policy of a NO pushy sales team, so there would be no chance that you would have been pressured into buying the vehicle. We believe you have looked at all the physical imperfections on the USED vehicle prior to making any payments to us or entering into any agreements. So we sincere apologise of you failed to notice any imperfections on the vehicle which you viewed. Regarding the sales person who dealt with you, we will ensure that we speak to them and offer them training if required and any of the areas that you have highlighted. We will implement those with immediate effect. We would like to thank you for highlight areas which require improvement and rest assured we will make those improvements in due course. Once again we are sorry for any poor service.

By david F on 19 October 2019 | Purchase not verified

Very rude, no customer relationship, no customer help,would not spend money here

Reply from AUTO INVESTMENTS UK LTD on 07/04/20

Dear David, We are always happy to address concerns from customers and we ensure that we do our best to promote healthy customer relations. If you have any further queries please contact our sales team who will go above and beyond to ensure your satisfaction is met.

By Caroline M on 22 August 2019 | Purchase not verified

Called to check the car was still available and do advise I was very interested and driving a long distance to get there. They said they would hold it but were selling it as I arrived after a 2.5 hour drive.

Reply from AUTO INVESTMENTS UK LTD on 14/10/19

Hi Caroline, We are sorry that you have had a negative experience with us. We aim to always provide a high level of service and we always strive to ensure customer satisfaction. Unfortunately the predicament we have is that we have hundreds of calls from customers stating that they are coming to view vehicles however they dont show up so we have to operate on the basis of the vehicle is available to a first come first come basis. We are very sorry you have felt this way, however we are sure you can understand our predicament where we could be waiting around for customers and nobody shows up.Once again our sincere apologies.

By Nilesh C on 01 June 2019 | Purchase not verified

We received great customer service at this car sales showroom. We've had our car for over a year now and not had any issues with it. we will definitely return to buy another car from here.

By vic S on 20 May 2019 | Purchase not verified

Cars look great and no pressure from the salesmen. However I was promised that there would be petrol in the tank when I collected it. In fact it was so empty that it stopped 100 yards from the showroom. I mentioned their promise that there would be petrol in the tank, but suddenly they were unhelpful and did nothing. Also the battery in the key fob is dead and on examining the car closely at home, I discovered several chips in the paint that had been temporarily covered. It was supposed to have electric windows throughout, but the rear windows are manual wind up windows. Overall, very disappointed with attitude and the car.

Reply from AUTO INVESTMENTS UK LTD on 07/01/20

Unfortunately this is not a verified purchase hence this review is unlikely to be genuine. The wind up windows would have been present when you viewed the vehicle before purchasing and test driving, also the chips that you mention would also have been noticeable at the point of sale.

By Dips P on 02 April 2019 | Purchase not verified

SOO-POIB! i bought a car last week (Lexus GS) and the whole experience was fantastic from start to finish. I rang to enquire about the car I wanted, told it was still available and I said I'd be there in half hour to look and test drive. Turned up, was politely asked by one gentleman if he could help and I explained, who then promptly got the car keys, handed them over and left me to browse just letting me know where staff were should I have any questions. No hard-sell, no pressure just really great customer service. Another gentleman came over asked if I was getting on ok and answered all my questions politely and expertly (he knows his onions!) Took the car for a drive and we agreed the purchase (inc lower £!) I noticed there was one issue (tyre pressure light on dash) was told it would be fixed before I drove away with car (took a couple of days to sort out but sorted it was and was called when it was ready!) Top class service all round I would highly recommend. Many Thanks Indeed!

By mark M on 26 February 2019 | Purchase not verified

FANTASTIC SELECTION OF CARS AT GREAT PRICES, AND VERY HELPFUL SALEMEN, NOTHING TO MUCH FOR THEM. BROUGHT A TOYOTA YARIS FROM HERE, ITS BEEN PERFECT IN EVERYWAY, WOULD GO BACK IN THE FUTURE. WAS LOOKED AFTER WHILST WE WERE THERE BY GREAT SAESMAN, WHO WAS POLITE AND FRIENDLY, A CARS SALES COMPANY YOU CAN TRUST.